With global service network, Mindray provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.

Technical Support

Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Mindray.

Spare Parts Support
Mindray and its subsidiaries have enough spare parts inventory for all products for at least 5 years after production is officially stopped.

Training
Mindray and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.

Field Service
Mindray service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Mindray service providers. The type of field services provided in different regions may vary according to local service providers.

Upgrade
Mindray has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
*Upgrade may not be applicable for some models.

Warranty Extension
Mindray offers a warranty extension program to distributors to help control service costs and share risk of investment.
*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, please contact the Mindray international service department or local subsidiary.

Warranty Obligation
. Mindray’s obligation under this warranty is limited to repair or replace any main units or  parts  free from all defects or deficiency in design,material,workmanship.
. For Distribute,free maintenance is limited to replace parts free charge.
. For Direct sale,free maintenance mean that replace parts free or repair parts returned from customer free or free-site repair .
. The warranty period of replace parts under warranty lasts only to the warranty period of original main unit. The warranty period of replace accessories under warranty lasts only to the warranty period of original accessories .

Warranty  Exemptions
Mindray’s obligation or liability under this warranty does not include any transportation or other charges or liability for direct,indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved by Mindray or repairs by people other than Mindray authorized personnel.
This warranty shall not extend to:

. Malfunction or damage caused by improper use or man-made failure.
. Malfunction or damage caused by unstable or out-of-range power input.
. Malfunction or damage caused by force majeure such as fire and earthquake.
. Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
. Malfunction or damage caused by use of parts or accessories not approved by Mindray 。
. Malfunction of the instrument or part whose serial number is not legible enough.
. Others not caused by instrument or part itself.

Service Contract
Mindray and its subsidiaries offer a multiform service contract to customers. Please contact your local subsidiary for details.

On Demand Service
Mindray and its subsidiaries provide an on demand service to customers and distributors by agreement.

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